My Account

If you have forgotten your password, or if you receive an error message stating that your password isn’t recognized, just click Forgot Your Password?, enter the email address used to register online and we will send you a new, temporary password. Once you have logged in using your temporary password, we recommend changing it immediately. Use the Update Password option in My Details. Remember that passwords must be at least eight characters long with at least one number.

First, check to make sure that the password you’re entering is at least eight characters long and contains at least one number. Also please double check to make sure you're entering it exactly as you created it (passwords are case sensitive). Then, if you're certain that you've already created an online account, use the Forgot your password? link to reset your password.

To do this, click the Forgot your password? link at the bottom of the log in page, enter the email address on your account then click the Reset Password button. An email with a temporary password will be sent to the address you provided. Once you receive the email you'll be prompted to click a link to a reset page, where you can reset your password.

If you have ordered from us before but not through our website, you will need to set up an online account. It only takes a few moments and allows you to view the status of your orders, manage your quarterly wine club cases and view/rate the wines you’ve received.

To set up your online account, please click here.

If you have ordered from us before but not through our website, you will need to set up an online account. It only takes a few moments and allows you to view the status of your orders, manage your quarterly wine club cases and rate the wines you’ve received.

To set up your online account, please click here.

Yes. Creating an account will allow you to: store shipping and payment information for use on future purchases, check the status of your orders and rate the wines you’ve received. If you prefer, you can place your order without registering by selecting the Guest option during checkout.

You can register for an account during the checkout process – simply provide an email address, billing and shipping information, then follow the prompts.

Please note: password must be at least eight characters long and should contain one number.

After you have logged in to your account and clicked on 'My Details' in the top right hand corner, you can change your information in ‘My personal details’ on the left hand side.

If you’re a Wine Club member, you will need to update your credit card in two places. First, Log In to your account and go to the My Details section. At the bottom of this page, you can add a new payment card, change your default card, or remove a card. Next, go to My Wine Plan and click Manage My Wine Plan. Here you will be able to view details of your next case and update your credit card information. Of course, you can always call Customer Service and we will be happy to assist you.

Non-Wine Club members, simply Log In to your account and go to the My Details section. At the bottom of this page, you can add a new payment card, change your default card, or remove a card.

You are in complete control of your Wine Plan – it’s all about flexibility. If you’re going to be away or are still stocked up for example, you can move your delivery date. If the change is temporary, just remember to change it back for your next delivery. Simply login to your account online to see your options.

Just call us at 1300 362 629 and our Customer Service Team will be happy to help you.

To manage your wine plan case preferences (including shipping address), Log In to your account and select the Wine Plans link then click the Manage My Wine Plan button.

You can preview the wines in your upcoming shipment, make changes to the type of case you will receive (e.g. change from a mixed selection to all-reds) and see your estimated shipment date. Please note, this is the date your wines leave our warehouse, not your estimated delivery date.

If you would like to unsubscribe, you can do so by clicking My Details and unchecking the box located by your email address. You will also find an unsubscribe link at the bottom of all our sales emails.

Protecting your privacy is our top security concern. Wine People is a member the Australian Direct Marketing Association (ADMA) and proudly abides by a strict Code of Practice regarding the handling of your personal details and is committed to acting fairly and honestly in all our customer transactions. Additionally, your credit card information is encrypted and only the last four digits are displayed in the order confirmation. Click here to read our full Privacy Policy.